Whatsapp call notification unavailable

I am receiving whatsapp message notification perfectly. But when someone call me via whatsapp call, there is not vibration alert nor displaying the call notification. In case of video call via whatsapp, there is exception. I can see "whatsapp video call" notification when glancing the watch (image attached) but there is no vibration alert. I feel like this call notification feature is half baked from Apple's side.


Posted on May 7, 2021 12:01 PM

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Question marked as Top-ranking reply

Posted on May 7, 2021 12:08 PM

Turn off the mute switch and silent mode.

Checking if this mute switch is switched off should be your first go-to step. You can find this tiny mute switch located above your Volume Up and Down buttons. Hence, it shouldn’t be a surprise that many users facing this “WhatsApp not ringing” overlook this minuscule switch. If the mute switch and Silent Mode is turned on, your ringtones and alerts will be silenced, and your phone only vibrates for incoming calls.


Ensure Do Not Disturb is Turned Off


Check the WhatsApp Notification Settings

In most cases, the main reason for WhatsApp calls not ringing is the app’s notification settings being set incorrectly. Thus, the restrictive settings might not allow call notifications or alerts when your phone is locked. Moreover, after a WhatsApp update, these settings may have been altered. 

Hence, just to be safe, we recommend checking and enabling all the WhatsApp notification settings to see if that makes a difference.

For iPhone: From the Settings app, scroll all the way down, then select WhatsApp and tap Notifications.

 

Here, we suggest switching Allow Notifications off, and waiting about a minute, then turning it back on.

 

Next, under Alerts, tick all the alert options (i.e., Lock Screen, Notification Centre, Banners). Also, ensure that Sounds and Badges are turned on, and Show Previews is set to Always.

Hope this helps! :)

3 replies
Question marked as Top-ranking reply

May 7, 2021 12:08 PM in response to yoshiakash

Turn off the mute switch and silent mode.

Checking if this mute switch is switched off should be your first go-to step. You can find this tiny mute switch located above your Volume Up and Down buttons. Hence, it shouldn’t be a surprise that many users facing this “WhatsApp not ringing” overlook this minuscule switch. If the mute switch and Silent Mode is turned on, your ringtones and alerts will be silenced, and your phone only vibrates for incoming calls.


Ensure Do Not Disturb is Turned Off


Check the WhatsApp Notification Settings

In most cases, the main reason for WhatsApp calls not ringing is the app’s notification settings being set incorrectly. Thus, the restrictive settings might not allow call notifications or alerts when your phone is locked. Moreover, after a WhatsApp update, these settings may have been altered. 

Hence, just to be safe, we recommend checking and enabling all the WhatsApp notification settings to see if that makes a difference.

For iPhone: From the Settings app, scroll all the way down, then select WhatsApp and tap Notifications.

 

Here, we suggest switching Allow Notifications off, and waiting about a minute, then turning it back on.

 

Next, under Alerts, tick all the alert options (i.e., Lock Screen, Notification Centre, Banners). Also, ensure that Sounds and Badges are turned on, and Show Previews is set to Always.

Hope this helps! :)

May 7, 2021 12:21 PM in response to khajotia

Thanks for the fast reply, but this didn't help at all. Firstly, you are gave solution for no iPhone "whatsapp call" notification. (I am talking about Apple Watch notification). Secondly, I have tried all of these troubleshooting steps now and before, and it didn't work both times. I had this problem since I bought the apple watch. And is updated to the latest WatchOS till date.

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Whatsapp call notification unavailable

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