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On my apple account I forgot my information and it won’t let me create a new account
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What happens when you try? Error message(s)?
See if you can recover the ID/password. Use every email address you can think of.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
If you forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary.