The Memoji won’t let me download it. Saying I don’t have 14.0

Why is it the phone thinking I have a lower os system?




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Posted on May 9, 2021 4:59 AM

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Posted on May 13, 2021 7:12 AM

Thanks for getting back to us, quentin92.


This application is made specifically for using Memoji with an Apple Watch so that is why you are unable to download. The banner at the top that says "Requires iOS 13.0 or later" is expected behavior and just a requirement for downloading the application, not your device thinking that you are running an older iOS. If you are wanting to use Memoji with your iPhone, the article below will show you how to get started.


Use Memoji on your iPhone or iPad Pro


Take care!


4 replies
Question marked as Top-ranking reply

May 13, 2021 7:12 AM in response to quentin92

Thanks for getting back to us, quentin92.


This application is made specifically for using Memoji with an Apple Watch so that is why you are unable to download. The banner at the top that says "Requires iOS 13.0 or later" is expected behavior and just a requirement for downloading the application, not your device thinking that you are running an older iOS. If you are wanting to use Memoji with your iPhone, the article below will show you how to get started.


Use Memoji on your iPhone or iPad Pro


Take care!


May 10, 2021 7:56 AM in response to quentin92

Thanks for reaching out to Apple Support Communities, quentin92.


It appears you're having some difficulties installing the Memoji app for your Apple Watch and we would be happy to help assist. First, let's have you restart both your iPhone and your Apple Watch, if you have not already. The articles below will walk you through the steps for that process on each of your devices.


Restart your iPhone


How to restart your Apple Watch


Next, can you tell us if you having difficulties downloading any other apps for your Apple Watch or is it just Memoji?


Let us know!

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The Memoji won’t let me download it. Saying I don’t have 14.0

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