Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone won’t restart

The Apple logo stays on the screen for over an hour and can’t reset with the up down side button routine

what else can I do


iPhone 11, iOS 14

Posted on May 10, 2021 4:50 AM

Reply
Question marked as Best reply

Posted on May 10, 2021 5:09 AM

Did you try connecting it to your computer-itunes? I am not sure if it will detect your phone or not, but you can try to let the battery die and then charge it as long as you can, then do a hard reset. Hope this helps.

1 reply

Phone won’t restart

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.