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User profile for user: nicolasgreenfield
nicolasgreenfield Author
User level: Level 1
4 points

cannot open the Music app on my Mac

Hello, I cannot open the Music app on my Mac. It works on other devices but not my computer. I have restarted three times and still no luck. It opens immediately with 'Music Quit Unexpectedly". Help?


Hardware Overview:




  Model Name: MacBook Pro


  Model Identifier: MacBookPro15,2


  Processor Name: Quad-Core Intel Core i5


  Processor Speed: 2.3 GHz


  Number of Processors: 1


  Total Number of Cores: 4


  L2 Cache (per Core): 256 KB


  L3 Cache: 6 MB


  Hyper-Threading Technology: Enabled


  Memory: 8 GB


  System Firmware Version: 1554.120.11.0.0 (iBridge: 18.16.14655.5.1,0)


  Serial Number (system): C0***HD5


  Hardware UUID: 525E1AB4-7065-5A41-928D-B1762E4CF13C


  Provisioning UDID: 525E1AB4-7065-5A41-928D-B1762E4CF13C


  Activation Lock Status: Enabled



[Personal Information Edited by Moderator]

Posted on May 10, 2021 10:34 AM

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User profile for user: dominic23
dominic23
User level: Level 10
83,952 points

Posted on May 10, 2021 11:43 AM

When an app on your Mac stops working, try these suggestions.

https://support.apple.com/guide/mac-help/if-an-app-freezes-or-quits-unexpectedly-mchlp2579/mac


Startup in Safe Mode. https://support.apple.com/en-us/HT201262

Select your account and login.

Test.

To leave Safe Mode, click and choose “Restart”   


Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. 

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed.


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User profile for user: dominic23
dominic23
User level: Level 10
83,952 points

May 10, 2021 11:43 AM in response to nicolasgreenfield

When an app on your Mac stops working, try these suggestions.

https://support.apple.com/guide/mac-help/if-an-app-freezes-or-quits-unexpectedly-mchlp2579/mac


Startup in Safe Mode. https://support.apple.com/en-us/HT201262

Select your account and login.

Test.

To leave Safe Mode, click and choose “Restart”   


Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. 

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed.


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cannot open the Music app on my Mac

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