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User profile for user: Jami sorrento
Jami sorrento Author
User level: Level 1
4 points

reboot or restore ipad

my ipad is stuck on the apple screen. it came up with a message to restore - plug into a PC and hit the home and on button till the apple screen comes up. I have done it several times and it is still stuck on the apple screen.

iPad, 9

Posted on May 10, 2021 2:40 PM

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
291,500 points

Posted on May 10, 2021 3:50 PM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
291,500 points

May 10, 2021 3:50 PM in response to Jami sorrento

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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reboot or restore ipad

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