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Level 1

4 points

sim not supported

i just got my phone turned on and its saying sim is not supported.

iPhone XR

Posted on May 10, 2021 4:57 PM

Top-ranking reply

Level 10

214,398 points

Posted on May 10, 2021 5:01 PM

That means that the iPhone is locked to a carrier, and the SIM you inserted is not for that carrier. You need to contact the carrier that holds the lock and ask them to unlock it. Here is more information→How to unlock your iPhone for use with a different carrier - Apple Support

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