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Level 1

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Is it common practice for Apple support personnel to ask for remote access to your Devices ?

Is it common practice for Apple support personnel to ask for remote access to your device?

iPhone 11, iOS 14

Posted on May 10, 2021 8:46 PM

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Level 10

684,105 points

Posted on May 11, 2021 11:24 AM

If you called them for assistance, depending on the problem, they might request access to your device. It helps them better understand your problem.

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