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pope52 Author

Level 1

11 points

Software Update not recognizing Admin Password

When I try to update my MacBook Air (M1 2020) from 11.2 to 11.3.1, I receive the following message in Software Update: "Software Update is trying to authenticate user. Enter password for the user "MyUserName" to allow this." I enter the correct password (which works in all other circumstances) and the window shakes as if it is invalid.

I have tried the following:

Restarting the Computer

Shut down, Close Lid, Wait 2 mins, Restart

Create new Admin Account

Change Admin Password

This is a computer that uses a network account to log in. However, we have also tried to use the local account that set up the network account, and it has also failed.

MacBook Air 13″, macOS 11.2

Posted on May 11, 2021 7:19 AM

Top-ranking reply

AppleJen77

Community Specialist

Posted on May 12, 2021 8:11 AM

Greetings, pope52!

Thanks for reaching out to the Apple Support Communities! It sounds like you're having an issue updating the software on your Mac. If your account is an administrator, we can recommend starting up in safe mode following the steps for Macs with Apple Silicon in the following guide, then attempting to install the update again:

How to use safe mode on your Mac

Let us know the results and have a great day!

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