iPhone X: neither wi-fi nor data will work. Zero internet.

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iPhone X: neither wi-fi nor data will work. Zero internet.

Hi,

So neither the wi-fi nor data is working on my iPhone X. I know it's the phone, because I tested it on two wi-fi networks that worked fine for laptops.

I tried all the basic troubleshooting: restarting the phone, toggling airplane mode, re-inserting the SIM card, resetting network settings, a systems update, and factory resetting the phone. But the problem still remains.

Does anyone have any ideas? I have an appointment at the Apple Store tomorrow, but I would like my phone back tonight if possible please. Thank you.

iPhone X, iOS 14

Posted on May 11, 2021 6:05 PM

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Answer 1

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ChrisWApple Author

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May 11, 2021 8:49 PM in response to Lawrence Finch

Wow, thank you Lawrence. It was my Nord VPN. All I had to do was disconnect it, then reconnect.

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Answer 2

May 11, 2021 6:08 PM in response to ChrisWApple

Do you have a valid SIM in the phone? Does it show the name of a carrier in the status bar? Can you turn Wi-Fi on (Settings/Wi-Fi)? When you do, can you see a list of networks and choose one? What does it say when you do?

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Answer 3

ChrisWApple Author

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May 11, 2021 6:27 PM in response to Lawrence Finch

Yes to all questions. I select my home wi-fi network, and the blue check mark appears. I get the bars in the top right, showing some service, and it says LTE.

I tried manually setting the DNS to some Google or open servers or something—I was following a website's advice, I don't know what it means—but that didn't work either.

Thank you for your help, Lawrence.

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Answer 4

May 12, 2021 7:43 AM in response to ChrisWApple

Glad it’s resolved. You might want to read this→Don't use VPN services. · GitHub

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iPhone X: neither wi-fi nor data will work. Zero internet.

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