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phooria Author

Level 1

8 points

Keynote issues only on my user

Hi there, since this morning I'm having a bizzarre issues with keynote.

Whenever I try to import an image, doesn't matter the format, it won't let me, whenever I try to open any keynote file, at first I get an "impossible to open" error alert and then it opens, and whenever I try to export the presentation as a pdf I get the impossibile to export error.

I tried using keynote with a different user on the same iMac Pro and everything is working like a charm, no problems at all. What can I do to fix this annoying issue?

Thanks!

iMac Pro

Posted on May 12, 2021 5:50 AM

Top-ranking reply

Gary Scotland

Level 7

25,898 points

Posted on May 12, 2021 1:09 PM

It looks as if your Mac user account is corrupt.

Make a back up of all your data that is used for that user account

Create a new user account and move all your user files into the new account.

Once this is done you can delete the problem account when you are sure everything is transferred.

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Keynote issues only on my user

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