You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID

Why can’t my IPhone X recognize my face when I try to set face ID

iPhone X, iOS 14

Posted on May 14, 2021 1:50 AM

Reply
Question marked as Top-ranking reply

Posted on May 14, 2021 2:02 AM

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


If Face ID isn't working on your iPhone or iPad Pro - Apple ...

2 replies
Question marked as Top-ranking reply

May 14, 2021 2:02 AM in response to agape194

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


If Face ID isn't working on your iPhone or iPad Pro - Apple ...

May 14, 2021 2:00 AM in response to agape194

Hi, update to ios 14.5. Did you try a hard reset?

quickly press and release the Volume Up button, then quickly press and release the Volume Down button. After that, press and hold the Side button on the right side of your phone. Keep pressing the button down (be sure to ignore the Power Off slider!) until the Apple logo appears, then release the Side button and wait for your iPhone to restart.


After that:

Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple support.


HOPE THIS HELPS.

Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.