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Level 1

4 points

safari and app store not responding

safari and app store have stopped respoding at the same time on my macbook air it is updated to the latest bigsur still i am facing trouble.

MacBook Air 13″, macOS 11.3

Posted on May 14, 2021 6:22 AM

Top-ranking reply

Level 10

83,952 points

Posted on May 14, 2021 6:35 AM

Go step by step and test.

1. Restart the router.

2. Deselect Proxies, if selected.

System Preference > Network > Advanced > Proxies Tab

Unlock the lock if you have to.

Under "Select a protocol…”, uncheck any box if check-marked.

Click "OK” then "Apply”.

For additional troubleshooting steps:

For example, Safari can’t open a website that uses a protocol other than http or https

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