Keynote keeps crashing

Keynote keeps crashing when trying to export to PDF. I have an old project that exports no problem and is a way bigger project than the one I’m currently working on. But this one is the only one that crashes. Both have links which is why I have to export to PDF not go to print and save as PDF.

Posted on May 14, 2021 10:04 AM

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8 replies

May 18, 2021 2:50 AM in response to g_armani17

When re-installing keynote, try this procedure to remove all Keynote application supporting files:


complete all of the following steps in the order listed:

  1. ensure you have a current backup of all your user files, saved to a separate drive
  2. close all applications
  3. uninstall Keynote; for this procedure to work, an application removal tool must be used, App Delete has a free trial and works for this procedure. It can be downloaded from the developer’s website here:  App Delete
  4. empty the Trash (Finder > Empty Trash)
  5. restart the Mac (Apple Menu > Restart);  Immediately after the Apple startup sound, press the shift key on the keyboard, release shift when the Apple icon appears. Start up will take longer than usual as the Mac is performing a software repair of the start up drive
  6. After the Mac is fully powered up, restart the Mac normally:   Apple Menu > Restart
  7. reinstall Keynote from the Mac App Store Application
  8. Restart the Mac again


May 16, 2021 7:24 AM in response to g_armani17

Your Mac user account may be corrupt.

First, create a new Mac user account and test Keynote.

https://support.apple.com/en-gb/guide/mac-help/mtusr001/mac


If Keynote works correctly in the new account:


  • Make a back up of all your data that is used for that user account.
  • Move all your user files into the new account.




Once this is done you can delete the problem account when you are sure everything is transferred


May 16, 2021 6:03 AM in response to Gary Scotland

Hello,


I do have a lot of slides. My old project has around 1000 and my new only has about 60 so far. I have actually started a completely new presentation and started over for the new one but it still crashes. It truly makes no sense to me that my older project which is way larger can export to PDF, but this new one no matter what I try always seems to crash after getting to a certain length or slides or links.


Thank you for your response!

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Keynote keeps crashing

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