Locked account
Hello. I have been trying to update my iPhone and apps for weeks but I keep getting an error message that reads “your account has been disabled in the App Store and iTunes.” What do I need to do to get this fixed? Thanks!
iPhone XS
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Jordanelizabeth20 Said:
"Locked account: Hello. I have been trying to update my iPhone and apps for weeks but I keep getting an error message that reads “your account has been disabled in the App Store and iTunes.” What do I need to do to get this fixed? Thanks!"
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You are Locked Out:
Being you are locked out, contact Apple Support, to get back in and access your data.
Visit this Link: If your Apple ID is locked or disabled - Apple Support
Why Accounts Become Disabled:
When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.
Possible Reasons Could Include:
- Too many unsuccessful login attempts
- VPN (Virtual Private Network) usage
- Consistent transactions
- Session Times Out
- Disobeying Terms & Conditions
So...
To Re-Enable it:
As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.
Contact Apple Support:
- Contact Us - Choose Locations
- U.S.A. (800)MY-APPLE
- Proceed from there as necessary
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)