You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: FiorenHack Ravindran
FiorenHack Ravindran Author
User level: Level 1
4 points

Touch ID issues

In iPhone 7, Touch ID is not working, post upgrade to iOS 14.3, I’m not getting use passcode option instead of Touch ID wherever required such as saved password or in google pay. Please help to let me know if any solution available. Thank you

Posted on May 15, 2021 12:39 AM

Reply
Question marked as Top-ranking reply
User profile for user: khajotia
khajotia
User level: Level 6
8,868 points

Posted on May 15, 2021 1:48 AM

Update your ios to 14.5, do a hard reset and then set up your touch id again


  1. Just press and hold both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds, until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
  2. Your phone will go through the usual process of starting up.
  3. You'll be back in your home screen.


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: khajotia
khajotia
User level: Level 6
8,868 points

May 15, 2021 1:48 AM in response to FiorenHack Ravindran

Update your ios to 14.5, do a hard reset and then set up your touch id again


  1. Just press and hold both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds, until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
  2. Your phone will go through the usual process of starting up.
  3. You'll be back in your home screen.


Reply

Touch ID issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up