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It looks like this problem has been going on for a couple years now and not getting fixed. In spite of the telephone number being blocked on my husband’s iPhone, it continues to happen! HOW does that even happen??? It is a pain in the neck - very annoying!
iPhone 7 Plus
Here is how to unfreeze the phone→If your iPhone, iPad or iPod touch won't turn on or has frozen – Apple Support
But Apple will NEVER call you. Stop answering calls from numbers you don’t know. If your Contacts have everyone who might call you listed go to Settings/Phone/Silence Unknown Callers and turn it on.
A phone number calling you cannot freeze your phone, even if you answer it. So there must be some other explanation or additional information you haven’t mentioned yet.
Here is how to unfreeze the phone→If your iPhone, iPad or iPod touch won't turn on or has frozen – Apple Support
But Apple will NEVER call you. Stop answering calls from numbers you don’t know. If your Contacts have everyone who might call you listed go to Settings/Phone/Silence Unknown Callers and turn it on.
A phone number calling you cannot freeze your phone, even if you answer it. So there must be some other explanation or additional information you haven’t mentioned yet.
My husband’s iPhone has been “hit” by a scam number, 805-344-5519 - which freezes the screen. He called it back, the first time, and the person identified themself as Apple support. Person had a strong accent. My husband hung up. He finally took his phone to a neighborhood repair, which unfroze it. He blocked the number through our cellphone service provider and has still been hit by this scammer four more times. It is a pain in the neck to deal with and service provider says they can’t help. Said, perhaps, Apple could. Yet, I see this scam has been around since 2019, which is disturbing. Any thoughts?
With what’s been referenced here, there’s seemingly more going on that you or that we do not yet know about. Calling back a spammer is foolish, and that simply encourages more spam calls. Don’t. Phones don’t lock up on call receipt, absent problems possibly with the phone battery or other phone hardware, or absent a problem with an add-on blocking app if one of those is present here and remove it if so. Check the battery health, and replace the battery or replace the phone if the battery is failing. And mute all calls from all unknown numbers, as sagely suggested above. If it’s important k they’ll leave a message.
What problem?
Block the number. While it is no doubt a nuisance call I’m not sure how a call can be freezing the phone. And anyway what would be the point?
Scam on frozen iPhone:
