I am trying to sign in to my iTunes account to access purchased music (which is currently not visible). When I enter my password, I receive two error messages - one that references code 11571 and the other references 9039. Searching through this community or the broader Internet have not provided a solution. I am on an older Mac running High Sierra, iTunes 12.8.3.1 Thank-you.
Hi JayhawkGuy1984,
Thanks for participating in the Apple Support Communities. We understand that you're having trouble signing in to iTunes, so we'd like to see how we can help. Are you able to sign in to the Apple ID account page? If not, these articles will help if you forgot your Apple ID or password:
If you forgot your Apple ID password
If you're able to sign in successfully, reply to this message with more details on the error you're seeing in iTunes, including any verbiage associated with the reference numbers.
Cheers!
Error codes 11571 9039 - iTunes
