User profile for user: crichardrn
crichardrn Author
User level: Level 1
4 points

iPhone touch screen unresponsive

How can I shut the phone off without the touch screen?


iPhone 11 Pro

Posted on May 16, 2021 5:24 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,726 points

Posted on May 16, 2021 5:44 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,726 points

May 16, 2021 5:44 PM in response to crichardrn

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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iPhone touch screen unresponsive

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