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After the last update my iPad won't turn on.

After the last update my iPad won't turn on. I've tried charging, force restarting, and following the steps in this article many times with no luck.  

Black screen with no sounds while attempting force restarting. 

What to do next? 

iPad 2, iOS 9

Posted on May 16, 2021 10:16 PM

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Question marked as Top-ranking reply

Posted on May 16, 2021 11:49 PM

It might be a hardware (battery?) problem, but we, just users like you, can't diagnose that issue remotely, sorry.

Contact Apple Support directly, using this link:--> Get Support

or make an appointment and have your iPad inspected at an Apple Store or Authorized Service Provider among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio

2 replies
Question marked as Top-ranking reply

May 16, 2021 11:49 PM in response to cdolldress

It might be a hardware (battery?) problem, but we, just users like you, can't diagnose that issue remotely, sorry.

Contact Apple Support directly, using this link:--> Get Support

or make an appointment and have your iPad inspected at an Apple Store or Authorized Service Provider among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio

May 17, 2021 5:13 PM in response to cdolldress

Connect your iPad to its Power Adapter and allow the iPad to charge for at least an hour. Then, whilst still connected to the Power Adapter:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

After the last update my iPad won't turn on.

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