You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

phone not working

none of the buttons are working on my iphone and i am unable to power down, I can't slide to shut down or answer a call or anything,

iPhone XR, iOS 14

Posted on May 16, 2021 10:34 PM

Reply
Question marked as Top-ranking reply

Posted on May 17, 2021 7:57 AM

Check these links:


If your iPhone, iPad, or iPod touch won‘t turn on - https://support.apple.com/HT201412 - "Your device might have a frozen screen that doesn’t respond when you touch it or press buttons. Or maybe your device begins to turn on, but gets stuck during start up. These steps can help."


If the screen on your iPhone, iPad, or iPod touch doesn‘t respond to touch - https://support.apple.com/HT201406 - "If your touchscreen responds slowly, inconsistently, or doesn't respond at all, follow these steps."

1 reply
Question marked as Top-ranking reply

May 17, 2021 7:57 AM in response to amypatel1

Check these links:


If your iPhone, iPad, or iPod touch won‘t turn on - https://support.apple.com/HT201412 - "Your device might have a frozen screen that doesn’t respond when you touch it or press buttons. Or maybe your device begins to turn on, but gets stuck during start up. These steps can help."


If the screen on your iPhone, iPad, or iPod touch doesn‘t respond to touch - https://support.apple.com/HT201406 - "If your touchscreen responds slowly, inconsistently, or doesn't respond at all, follow these steps."

phone not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.