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amypatel1 Author

Level 1

4 points

phone not working

none of the buttons are working on my iphone and i am unable to power down, I can't slide to shut down or answer a call or anything,

iPhone XR, iOS 14

Posted on May 16, 2021 10:34 PM

Top-ranking reply

Limnos

Level 10

418,819 points

Posted on May 17, 2021 7:57 AM

Check these links:

If your iPhone, iPad, or iPod touch won‘t turn on - https://support.apple.com/HT201412 - "Your device might have a frozen screen that doesn’t respond when you touch it or press buttons. Or maybe your device begins to turn on, but gets stuck during start up. These steps can help."

If the screen on your iPhone, iPad, or iPod touch doesn‘t respond to touch - https://support.apple.com/HT201406 - "If your touchscreen responds slowly, inconsistently, or doesn't respond at all, follow these steps."

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