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Level 1

4 points

Downloads

I need to access a file and it won’t let me . It freezes every time I try to touch it

Posted on May 17, 2021 5:32 AM

Top-ranking reply

Level 10

166,627 points

Posted on May 17, 2021 5:48 AM

The file may be corrupt. Force close whatever app the file is saved in.

Restart your device and then try again. If it still freezes, try logging into iCloud.com on a computer and see if you can open it there.

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