You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Downloads

I need to access a file and it won’t let me . It freezes every time I try to touch it

Posted on May 17, 2021 5:32 AM

Top-ranking reply

Level 10

166,657 points

Posted on May 17, 2021 5:48 AM

The file may be corrupt. Force close whatever app the file is saved in.

Restart your device and then try again. If it still freezes, try logging into iCloud.com on a computer and see if you can open it there.

View in context

Similar questions