Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Payment method

I’ve bought stuff in the App Store on many occasions but now all of a sudden when I try to buy stuff it doesn’t let me I get some red text saying my payment method is declined so I go to my bank they say everything is fine I have money on my account so I try again I still got the same message my payment method is not declined and I have used it before without a problem please help me

Posted on May 17, 2021 10:31 AM

Reply
Question marked as Best reply

Posted on May 17, 2021 1:16 PM

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with your financial institution if the payment method is valid and getting a negative response of some kind. Make sure the name and address are entered exactly as it appears on your bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure this is a payment method that you can use with your Apple ID; click here --> https://support.apple.com/HT202631


If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905

1 reply
Question marked as Best reply

May 17, 2021 1:16 PM in response to Sammy001x

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with your financial institution if the payment method is valid and getting a negative response of some kind. Make sure the name and address are entered exactly as it appears on your bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure this is a payment method that you can use with your Apple ID; click here --> https://support.apple.com/HT202631


If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905

Payment method

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.