MacBook pro keyboard backlight not working after upgrading to BIG SUR 11.3.1

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Level 1

4 points

MacBook pro keyboard backlight not working after upgrading to BIG SUR 11.3.1

Issue description: After turning on my macbook after typing the password when it gets ready to load then i see the keyboard light glows for a second and then goes off ,

then if i tried to adjust the keyboard brightness from touch bar or system preferences still it did not work ,

i have done the hardware test no issues found , hardware is fine

did the Smc reset still same

please fix this issue , before this upgrade everything was fine

video of the issue https://youtube.com/shorts/dXVlXnjPOgk?feature=share

Posted on May 17, 2021 12:00 PM

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Answer 1

hc1111

Community Specialist

May 18, 2021 10:42 AM in response to saheb113

Hey there, saheb113!

Thanks for reaching out in Apple Support Communities! From your post, it sounds like there are some issues with the backlight for your keyboard. We'd like to help out!

You've taken great steps so far! We appreciate you including those details. Based on the steps you've already tried, we recommend you Contact Apple Support so they can take a closer look into this with you.

All the best.

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MacBook pro keyboard backlight not working after upgrading to BIG SUR 11.3.1

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