The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
An iphone 7 was given to me so I have no proof of purchase. How do I then remove the activation lock so as to erase the device and reset to factory defaults?
iPhone 7
You contact the person you got it from. If they can’t or won’t remove the lock, return it for a refund if possible or recycle it and buy a phone you can use.
Try this:
https://support.apple.com/en-us/HT201487
If you don't have the PW go back to the person "who gave it to you".
phone was given to me so how do I remove activation lock?
