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MacBook Air not turning on

My MacBook Air (bought in 2016) turned off while I was using it and then said it was “installing Macintosh HD” for 36mins and then it turned off and I haven’t been able to restart it. I have tried holding down power key and also tried shift+control+Option+power, nothing has worked. There is no backlight to the screen and there is no change when plugged in to a monitor. It has the orange light on while on charge and doesn’t seem to change green light/fully charge. Any help greatly appreciated!

MacBook Air 13″, macOS 10.15

Posted on May 19, 2021 3:23 AM

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Question marked as Top-ranking reply

Posted on May 19, 2021 3:57 AM

Hi,

You'd better contact Apple Support or make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Air there.

Official Apple Support

https://www.apple.com/retail/geniusbar/

Apple - Find Locations - Location Selector


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MacBook Air not turning on

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