This is a user to user forum. Apple don't really monitor for this kind of issue here though one of the few from Apple might come by and tell you to click on Get Support. Sorry, but I can only tell you that it is Apple's and Capital One's joint problem. ;-)
Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232