Hi, how do I install Rosetta if it keeps asking to "make sure you're connected to the internet" even when I am?

If Safe Mode worked, then it most likely means you have some third party software installed that is interfering with normal macOS operations. Usually apps like anti-virus apps, cleaning apps, and third party security software will cause this type of problem. If you have these types of apps installed, then uninstall them by following the developer's instructions as these types of apps are not needed on a Mac.

Check to make sure macOS is completely up to date. If macOS is completely up to date, then boot into Safe Mode to disable any third party items that may be interfering with installing Rosetta. Try installing those Intel apps while booted into Safe Mode.

Are you using an admin user account?

Hello sharimezav,

Thanks for using the Apple Support Communities. We understand that you're having an issue installing Rosetta on your Mac and are receiving an error related to your internet connection. There are a few actions you can try that may help with this particular issue.

• Restart your Mac and try again, Log out, sleep, wake, restart, or shut down your Mac
• If using a VPN, disable it and try the download and install again
• Restart your router/modem to refresh your connection
• Test using a different Wi-Fi network

After giving those actions a try, let us know how it went. If you need additional help, we'll be happy to continue researching for a possible solution.

Best regards.

Yes, I agree that some third party software was the culprit. In my case, it was likely an anti-virus software which failed to run on this new macOS, and which I then uninstalled.

I've just bought the new iMac 24". When I need to download apps like WhatsApp of HP Smart printer software, it says that I need to install Rosetta. When I clicked 'Install', the message pops up saying 'Unable to check for updates, Make sure you are connected to the internet'. I have restarted the iMac a few times, restarted my router, tried different Wi-Fi network, connected even to LAN, and yet the same message appeared. I have no problems accessing the internet like YouTube etc. I need a solution too!

Hi HWTech. Your advice was really good! I went into Safe Mode. I clicked on one app which prompted a Rosetta installation to which I agreed. This was a successful operation! Next it asked to update my app software. Thereafter, the non-Apple app was able to open! Then I went on doing the same with every non-Apple app, and they all worked! The trick was to get Rosetta installed first and it's only done once.

The other interesting point was that I could not even update my macOS before I got into the Safe Mode, as I got the same message about not being connected to the internet. Now I can get to update my macOS even outside of Safe Mode.

Thank you for really giving me an excellent advice! Much appreciate it!