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What can I do when my App Store tells me my account has been deactivated

What can I do when my App Store tells me my account has been deactivated

iPhone 11, iOS 14

Posted on May 20, 2021 8:18 AM

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Question marked as Top-ranking reply

Posted on May 20, 2021 8:19 AM

Per Apple: If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.


Tap or click on that second blue-text link to discuss this and to resolve this directly with Apple.

2 replies
Question marked as Top-ranking reply

May 20, 2021 8:19 AM in response to arelis80

Per Apple: If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.


Tap or click on that second blue-text link to discuss this and to resolve this directly with Apple.

What can I do when my App Store tells me my account has been deactivated

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