blocked icloud

Dear Apple support team, could you please help me to unblock my Iphone, my 12 years old son bought Minecraft account on unknown website, when he logged other person's Icloud logged on default.Our phone got blocked and now it is just giving phone number to call, I called the person and he is asking money to give a password back.This is my phone and I have a box, so if I send serial number, could you help me? I have health problems and feel really bad, my sun keeps crying and it is really hard, even if I pay I am not sure if he gives me password. The account he is asking to send money is Russian. Please let me know if you have any questions

Thank you in advance

I really appreciate your support.Hope you will find the way to help me.

iPhone 8, iOS 14

Posted on May 20, 2021 12:53 PM

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Question marked as Top-ranking reply

Posted on May 20, 2021 1:04 PM

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

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Question marked as Top-ranking reply

May 20, 2021 1:04 PM in response to nutsa16

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

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blocked icloud

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