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Forgot Passcode. iPad disabled

Hello!

I just turned on my real old Ipad 2? (I think its a 2.. its the only apple device I have.) that I haven't turned it on since maybe 2019 I forgot the passcode to it so I kept trying different codes that i thought i might have used back then.. none worked.. so i thought i could hook it up to my (windows) computer with its cord to at least get my old photos off of it...which is why i turned it on in the first place.. now its only telling me to connect to Itunes.. and i dont know what that means.. someone please help! I dont know how to work Apple devices! Is there anyway i can get onto my ipad anymore without deleting everything on it? (I dont think i have anything backed up on it.)


~Sincerely Xandra


[Re-Titled by Moderator]

Posted on May 20, 2021 2:51 PM

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5 replies

May 20, 2021 3:05 PM in response to XandraTheUnknown

If the iPad has been disabled, all access to locally stored data has already been lost. The crypto-keys that provide access to the encrypted file system have been destroyed/erased from the iPad Secure Enclave (this being the iPad security chip).


An iPad passcode cannot be reset or modified from another device. If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



Forgot Passcode. iPad disabled

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