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Return damaged watch

my Watch was damaged, I have apple care. They sent me a new watch, do I put the damaged watch in the box they sent the new one in and return it. The box was outfitted with an “EZ RETURN” label.

Apple Watch

Posted on May 20, 2021 4:38 PM

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Question marked as Top-ranking reply

Posted on May 21, 2021 7:10 AM

Yes thats the way to do it. EZ is short for Easy presumably :)


Check these instructions too. Its important to unpair it, if the watch is in such condition that it allows it. That will automatically create a backup of your watch on your iPhone than you can use when pairing with the new watch.

Get your Apple Watch ready for service - Apple Support

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Question marked as Top-ranking reply

May 21, 2021 7:10 AM in response to Wwperry

Yes thats the way to do it. EZ is short for Easy presumably :)


Check these instructions too. Its important to unpair it, if the watch is in such condition that it allows it. That will automatically create a backup of your watch on your iPhone than you can use when pairing with the new watch.

Get your Apple Watch ready for service - Apple Support

Return damaged watch

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