2012 MacBook Air - Boot Camp & trackpad not working after upgrade to Windows 10

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2012 MacBook Air - Boot Camp & trackpad not working after upgrade to Windows 10

I have a late 2012 MacBook Air, on which I've been running Windows 7 via Boot Camp since I bought it with out issues.

Today I finally got around to updating to Windows 10. Everything seemed to go well, except the trackpad doesn't work. I tried to start Book Camp, and get an error that it cannot be found. I look in my computer explorer program and can no longer see the MacOS partition!

I can boot into MacOS however, no problem. And I have tried downloading the Windows Support Software onto a USB via the MacOS side of things, but when trying to install it in Windows it gives an error saying it requires Windows 7...

I've tried everything else I've found in these forums related to this problem as well.

Perhaps I screwed up by upgrading my version of Windows from within the Windows partition, and should have used Boot Camp Assistant from the Mac side?

I guess I'm not too concerned about not being able to use Boot Camp while in Windows, but I assume that if that were working it would automatically update the touchpad drivers. But if anyone knows how I might otherwise get the trackpad working in Windows please let me know. (The trackpad works fine on the Mac side.)

Posted on May 20, 2021 4:31 PM

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Answer 1

Loner T

Level 9

59,636 points

May 21, 2021 9:32 AM in response to tparker_c137

On the macOS side, if you run BC Assistant -> Action -> Download, it should ask for a USB, which will be erased/formatted. The file structure should look similar to this.

If you use a Text Editor, Bootcamp.XML has

<ProductManufacturer>Apple Inc.</ProductManufacturer>
<ProductVersion>6.1.7866</ProductVersion>
<ProductCode>{FCFFE6B6-BAE8-490E-88D0-097A9DA1C43D}</ProductCode>

Can you post what you see in your file?

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Answer 2

Loner T

Level 9

59,636 points

May 21, 2021 8:48 AM in response to tparker_c137

Which Bootcamp drivers package version did you try to install? BC 5.x drivers do not support W10. You need BC 6.x drivers.

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Answer 3

tparker_c137 Author

Level 1

8 points

May 21, 2021 6:16 AM in response to Loner T

Thanks for your reply, but I'm afraid I already tried this and got an error saying it cannot install because it "requires Windows 7".

When I first got W10 going and looked into the trackpad driver history via device manager, the most recent entry of the history said something like "failed to migrate".

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Answer 4

tparker_c137 Author

Level 1

8 points

May 21, 2021 9:26 AM in response to Loner T

When I go to the Apple website you linked to and download the support software package, it doesn’t give me an option to select any particular version.

Perhaps you’re right that it’s giving me the wrong drivers, as when I open Boot Camp in the Mac side it thinks I still have W7.

I guess I’ll try downloading it from my W10 desktop instead. Thanks.

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Answer 5

Loner T

Level 9

59,636 points

May 21, 2021 2:49 AM in response to tparker_c137

Normally, the W10 upgrade grandfathers the W7 drivers, and they should work. Specific W10 ISOs will remove older drivers due to compatibility issues. If that is the case, you can Download and install Windows support software on your Mac - Apple Support.

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2012 MacBook Air - Boot Camp & trackpad not working after upgrade to Windows 10

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