internal speakers are not working. Trouble shooting has been attempted

Go step by step and test.

1. Reset PRAM:  Reset NVRAM or PRAM on your Mac - Apple Support

     Settings that can be stored in NVRAM include sound volume, display resolution, startup-disk selection, time zone, 

     and recent kernel panic information. 

     The settings stored in NVRAM  depend on your Mac and the devices that you're using with your Mac.

2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

    Quote:

    Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans,

    and other features.

3. Contact Apple.

    If the steps posted above do not help,

    Click inside the box to choose an option.

    https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362