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User profile for user: Helmmeplease
Helmmeplease Author
User level: Level 1
8 points

I deleted all of my contacts, notes, passwords on my old phone and they also deleted off my new phone. How can I restore that information to the new phone?

I deleted all of my contacts, notes, passwords on my old phone and they also deleted off my new phone. How can I restore that information to the new phone? I’m giving the old phone away so I wanted to be sure everything was erased but I didn’t realize it would also erase it from my new phone.

iPhone 11 Pro, iOS 14

Posted on May 21, 2021 11:54 AM

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User profile for user: Ahmad_borini
Ahmad_borini
User level: Level 2
411 points

Posted on May 21, 2021 12:00 PM

  1. Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.
  2. Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup. 

  5. Sign in to iCloud with your Apple ID.
  6. Choose a backup. Look at the date and size of each and pick the most relevant. After you choose, the transfer starts. If a message says that a newer version of software is required, follow the onscreen steps to update (If you don't see onscreen steps to help you update, learn what to do).
  7. When asked, sign in with your Apple ID to restore your apps and purchases (If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each). If you can’t remember your password, you can tap Skip this Step and sign in later. But you won't be able to use the apps until you sign in with your Apple ID.
  8. Stay connected and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.

  11. Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete.


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User profile for user: Ahmad_borini
Ahmad_borini
User level: Level 2
411 points

May 21, 2021 12:00 PM in response to Helmmeplease

  1. Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.
  2. Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup. 

  5. Sign in to iCloud with your Apple ID.
  6. Choose a backup. Look at the date and size of each and pick the most relevant. After you choose, the transfer starts. If a message says that a newer version of software is required, follow the onscreen steps to update (If you don't see onscreen steps to help you update, learn what to do).
  7. When asked, sign in with your Apple ID to restore your apps and purchases (If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each). If you can’t remember your password, you can tap Skip this Step and sign in later. But you won't be able to use the apps until you sign in with your Apple ID.
  8. Stay connected and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.

  11. Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete.


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I deleted all of my contacts, notes, passwords on my old phone and they also deleted off my new phone. How can I restore that information to the new phone?

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