built-in camera not working
MacBook Pro 15″, macOS 11.3
Photo Booth shows no connection. Mac is 2016. No recognizable spill or drop.
Yes external cameras work. Tried etrecheck, and apple diagnostics and both say no hardware abnormalities. May need to reinstall OS. Can you help me do that?
Thank,
k
No. it is not listed under System Report>Hardware>Camera, but if I hook up to other monitor, that monitor is listed there.
Does Photobooth show nothing? Nothing.
How old is the Mac? 2016
Has there been any spill or drop? Constant small drops, but no major trauma.
Do you have any external cameras connected? When I do, they work fine.
Apple diagnostics says no hardware problem. Etrecheck says no hardware problem.
Could there be a software screw-up?
Can we try a re-install of IOS?
Would that help?
And if so, could you arrange for someone to guide me by phone, please?
Thank you for your help.
k
Do you have any external cameras connected? When I do, they work fine.
Sign that the internal camera is dead or disconnected.
Apple diagnostics says no hardware problem. Etrecheck says no hardware problem.
Both of those do not matter, Apple diagnostics generally just skips a test if a device isn't found.
Could there be a software screw-up?
Possibly, but not very likely.
Can we try a re-install of IOS? Would that help?
That would be the thing to try, it shouldn't bother your user data.
But it's MacOS, iOS is for iPhones & iPads. :)
Is the Camera listed in System Report>Hardware>Camera, like...
FaceTime HD Camera (Built-in):
Model ID: UVC Camera VendorID_1452 ProductID_34065
Unique ID: 0x14600*************
We're just other users here trying to help out, you have to call or chat with Apple if you want phone support...
Apple support chat…
Does Photobooth show nothing?
How old is the Mac?
Has there been any spill or drop?
Do you have any external cameras connected?
If the EtreCheckPro and Apple diagnostics are not showing a hardware defect, what is the problem with my built-in camera?
You funny!.
And thanks for your help. Possible for you to show me the link to request a phone reinstall of MacOS?
:)
Where are we at now Kate?
I think you suggested that I do a reinstall of the MacOS, right???
k
Yeah, let us know when you do that & what is going on.
Of course it's always good practice to have a backup or two first.
I had asked that you send me the link to arrange. Thought that it was important that they see this string? Regardless, I don;t know how to set up a phone call.
Thank you.
Oh!!!! did not know that!!! Thanks for all you have done!!!
k
Good luck my friend & take care. :)
built-in camera not working
