Level 1

4 points

iphone is showing black screen with itunes logo only. cannot restart or anything

iphone is stuck on a black screen with only itunes logo showing

iPhone 6, iOS 10

Posted on May 23, 2021 9:03 AM

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1 reply

Level 8

38,611 points

May 23, 2021 7:26 PM in response to mjc1208

Hi mjc1208,

Apple has a support page online that may help you if your screen is black or frozen:

https://support.apple.com/en-us/HT201412

Hope this helps you :)

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iphone is showing black screen with itunes logo only. cannot restart or anything

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