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تم التحديث إلي 14.5.1 وتم قفل الكاميرا والفلاش أرجو الرد أرجو الاصلاح

أرجو الاصلاح

iPhone XS Max, iOS 14

Posted on May 23, 2021 3:00 PM

Reply
Question marked as Best reply

Posted on May 23, 2021 3:13 PM

You said

”It has been updated 
to 14.5.1 and the camera
 and flash are locked.
 Please respond. 
Please fix“



You may have a hardware problem

First try a forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If that does not help the  next procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated. 

Then restore the backup. 

If you need to send the phone in for repair then backing up and restoring to factory would be needed anyway.

Here is a guide for those steps

Backup and restore

(1)How to back up your iPhone, iPad, and iPod touch – Apple Support

Remove SIM PIN if you have set one

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Set up as new from the Hello Screen without restoring backup. Test if the problem still exists

If the problem goes away in the newly set up phone then suspect settings or apps, and in particular VPNs and so-called security apps which should never go near an iphone.

If the problem remains then arrange a repair including details of these tests.

https://support.apple.com/en-gb/iphone/repair/service

(3) When your phone comes back Restore your iPhone, iPad, or iPod touch from a backup

 

1 reply
Question marked as Best reply

May 23, 2021 3:13 PM in response to adelmareey

You said

”It has been updated 
to 14.5.1 and the camera
 and flash are locked.
 Please respond. 
Please fix“



You may have a hardware problem

First try a forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If that does not help the  next procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated. 

Then restore the backup. 

If you need to send the phone in for repair then backing up and restoring to factory would be needed anyway.

Here is a guide for those steps

Backup and restore

(1)How to back up your iPhone, iPad, and iPod touch – Apple Support

Remove SIM PIN if you have set one

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Set up as new from the Hello Screen without restoring backup. Test if the problem still exists

If the problem goes away in the newly set up phone then suspect settings or apps, and in particular VPNs and so-called security apps which should never go near an iphone.

If the problem remains then arrange a repair including details of these tests.

https://support.apple.com/en-gb/iphone/repair/service

(3) When your phone comes back Restore your iPhone, iPad, or iPod touch from a backup

 

تم التحديث إلي 14.5.1 وتم قفل الكاميرا والفلاش أرجو الرد أرجو الاصلاح

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