Apple ID password

Hi jemma157,

Welcome to the Apple community where some of us do our best to help each other :)

Sound like you might need to log-in to your Apple ID and check your details are ok.

Could be something simple ... perhaps your payment method expiry date has expired ... or such.

Apple ID Log-in:

https://appleid.apple.com/

Hope this works for you :)

Else:

You can try resetting your password from any trusted iPhone, iPad, iPod touch from the link below::

If you forgot your Apple ID password, or have issues when you try to sign in :

https://support.apple.com/en-us/HT201232

If you did need to reset your password for any reason:

What to do after you change your Apple ID or password:

https://support.apple.com/en-au/HT204071

If you still need help:

Apple ID Support Page:

https://support.apple.com/en-au/apple-id

OR

You might want to contact Apple for support and service:

See a list of Apple phone numbers around the world:

https://support.apple.com/en-us/HT201232

Cheers :)

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch         

Try a forced restart.

Reset Device.