Unable to cancel subcription

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Unable to cancel subcription

Hello guys.

I am facing a problem that I am unable to cancel subcriptions.

3 weeks ago I tried Apple One and feel like I am not satistified with it. So I decided to cancel subcription before the trial ends (Trial ends at 6th June), but it keeps saying "You can manage this subcription on the device that you used to purchase it"

I have only three devices that logged into my apple ID, my phone, ipad and PC. I have checked through History payment and found that my Ipad was the one subcriped. But I am now unable to cancel it from any of those three devices. All pop up the same message.

Any advices would help

Thank you

iPad Mini 5, iPadOS 14

Posted on May 24, 2021 9:57 PM

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Answer 1

James_M50

Community Specialist

May 25, 2021 4:06 PM in response to AnhhPho

Hi AnhhPho, thank you for posting here in Apple Support Communities. We understand that you've been unable to cancel your free trial to Apple One, and we'd be happy to point you towards the right direction. To start, we recommend that you check out the information within the following resource: How to cancel a subscription from Apple - Apple Support

If that doesn't help, we'd recommend that you reach out to Apple Support directly. Here's how: Apple - Support - Product Selection

Through that link, choose Billing & Subscriptions > Subscriptions & Purchases > View, change, or cancel subscriptions.

We hope that helps.

Cheers!

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Unable to cancel subcription

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