Touch ID malfunctions, but only with certain functions? Why?

My Touch ID malfunctions 80% of the time on my MacBook when trying to log in, but works when in most other functions, for instance it never malfunctions when used to access passwords . This goes for my iPhone as well. What might be the problem?

MacBook Pro 13″, macOS 10.15

Posted on May 25, 2021 2:48 AM

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Posted on May 25, 2021 4:49 AM

Touch ID

Try turning your finger a bit or a light tap.


System Preferences > Touch ID > Use Touch ID for:

Uncheck the box beside “Unlocking your Mac”.


Log out.

Log back in 

Check the box beside “Unlocking your Mac”.




https://support.apple.com/guide/mac-help/touch-id-mchl16fbf90a/mac

If this doesn’t help, reset SMC  and then try performing the step posted above.

https://support.apple.com/en-us/HT201295

1 reply
Question marked as Top-ranking reply

May 25, 2021 4:49 AM in response to FW7399994836

Touch ID

Try turning your finger a bit or a light tap.


System Preferences > Touch ID > Use Touch ID for:

Uncheck the box beside “Unlocking your Mac”.


Log out.

Log back in 

Check the box beside “Unlocking your Mac”.




https://support.apple.com/guide/mac-help/touch-id-mchl16fbf90a/mac

If this doesn’t help, reset SMC  and then try performing the step posted above.

https://support.apple.com/en-us/HT201295

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Touch ID malfunctions, but only with certain functions? Why?

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