User profile for user: Lynacchi
Lynacchi Author
User level: Level 1
9 points

ATV 4K 2021 tvOS 14.6 Playback problems

Hello, I hope someone can help me here, or possibly find other people who have since the update to 14.6 problems when watching movies in Apple TV App. It always interrupts after 30-40 minutes the movie playback. It says that there is a problem loading the content. However, the internet connection is stable. I have already restarted the router and the ATV. I even completely reset it to factory default. I assume that the problems are related to 14.6, because the last few days, with 14.5, I could watch movies without problems.

Anyone?

Posted on May 25, 2021 11:00 AM

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User profile for user: Lynacchi
Lynacchi Author
User level: Level 1
9 points

Posted on May 30, 2021 4:47 PM

Quick update. It's definitely the 14.6 update. I had a replacement unit sent to me, with 14.5, which runs without any problems. After I updated it to 14.6, the errors came right back. I am now in contact with Apple by phone. There they also assume a software error. I have also sent them my logs from the ATV etc.. The service employee also said that it would be good if all affected people would call so that they get the logs to find the error. So I ask you all to call Apple, refer to this and send your ATV logs to them. This is the only way to get rid of the problem.

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User profile for user: Lynacchi
Lynacchi Author
User level: Level 1
9 points

May 30, 2021 4:47 PM in response to Lynacchi

Quick update. It's definitely the 14.6 update. I had a replacement unit sent to me, with 14.5, which runs without any problems. After I updated it to 14.6, the errors came right back. I am now in contact with Apple by phone. There they also assume a software error. I have also sent them my logs from the ATV etc.. The service employee also said that it would be good if all affected people would call so that they get the logs to find the error. So I ask you all to call Apple, refer to this and send your ATV logs to them. This is the only way to get rid of the problem.

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ATV 4K 2021 tvOS 14.6 Playback problems

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