You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi there!
My macOS Big Sur 11.4 has been stuck on a certain download percentage (within the first third of my download) and just stays there. I've tried booting it up including downloading in safe mode - also have adequate storage space for the update too.
Anyone else having this issue or have a fix?
MacBook Air 13″, macOS 11.3
Hi itskellyturner,
Thank you for posting in Apple Support Communities.
Let see if we can help out and get your Mac updated to the latest macOS.
Trying in safe mode was a really good step. What about creating another admin user and try downloading and installing the update? To give that a try, see Set up users, guests, and groups on Mac for details if needed.
Reach back out if you need us.
Take care!
Hi itskellyturner,
Thank you for posting in Apple Support Communities.
Let see if we can help out and get your Mac updated to the latest macOS.
Trying in safe mode was a really good step. What about creating another admin user and try downloading and installing the update? To give that a try, see Set up users, guests, and groups on Mac for details if needed.
Reach back out if you need us.
Take care!
This method may seem unnecessary but sometimes the Router Restart clears Network issues from ISP to Apple Servers
Shutdown Router. Shutdown computer and disconnect all External Drives. Restart Router. Connect to Router via Ethernet Cable. If via Wifi - Disconnect all other Devices using the Wifi - want the Maximum Bandwidth only for this computer. Restart computer in Safe Mode. It does a Repair Disk, Clear System Cache files and only load Apple Software, extensions and Fonts. Will load slowly - Normal. Once Logged in - open Apple Apps Store and Get the Full Version of Big Sur. It will take some time and several pauses will occur - normal. Countdown clock may say 15 minutes but in Real time may be 30 minutes. Same goes for clock at 10 minutes could be 20 minutes in Real time. Eventually , Full Installer will download and a New Application in Applications Folder will present called Install Big Sur. Stop there and perform a Time Machine Backup. If desired - have an External Drive - Copy & Paste the Install Big Sur Application to external drive for future usage - making a Bootable Installer. Now run the Installer.
Have found this method more reliable than the Software Update which is very iffy at best
Are there any AntiVirus, Disk Cleaner, Optimizers, Defrag, VPNs etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation.
Hi there!
I had the same issue and all I did was update it in safe mode and that worked. To update in safe mode all you have to do is:
Restart your Mac, then immediately press and hold the Shift key. Release the Shift key after it’s on the login screen. Then attempt to download the MacOS update.
Hi, I was having the same problem. The download would stop about 1/3 of the way through and then creep along estimating that days remained on the download. A reboot of the Mac mini did not solve the problem.
However, I disabled my pi-hole DNS and the entire update downloaded at a normal rate - fixing the problem. There must be an IP that the pi-hole list doesn't like.
No idea why my Apple ID seems to have changed. App Store not downloading an app I purchased on my iPhone. I'll look for it in Keychain Access. I may have typed it incorrectly, and App Store accepted it?
My MacBook Pro has been stuck for over 24hrs with 11.96GB of download remaining.
I have over 300GB of free disk space.
All other internet streaming in the house is working fine.
What can I do
I restarted the router and the Mac, then the download went through.
Same issue. Started update last nite. Very slow going. Then abruptly stalled with 3 mins left on the ticker. Starting over.
macOS Big Sur 11.4 download stuck
