Can’t start apple diagnostic on intel iMac.

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SashaL101 Author

Level 1

8 points

Can’t start apple diagnostic on intel iMac.

i do as directing pressing D key during power up.

i get black screen with error messages.

any other way to run diagnostic tool?

iMac 21.5″, macOS 10.15

Posted on May 26, 2021 1:05 PM

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Answer 1

Best reply

MrHoffman

Community+ 2024

Level 10

117,567 points

May 26, 2021 2:15 PM in response to SashaL101

Switch to Hardware Test, as your Mac is too old for Diagnostics.

How to use Apple Hardware Test on your Mac - Apple Support

You might have to scrounge a copy of it.

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Answer 2

Tesserax

Level 10

148,829 points

May 26, 2021 6:59 PM in response to SashaL101

As MrHoffman has mentioned, your Mac is too old to run Apple Diagnostics. You would have to run the Apple Hardware Test instead. This typically came on one of the original installation discs that came with the Mac.

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Answer 3

Tesserax

Level 10

148,829 points

May 26, 2021 1:15 PM in response to SashaL101

Which exact model is your iMac that you are trying to run Apple Diagnostics on? What error messages are you seeing?

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Answer 4

SashaL101 Author

Level 1

8 points

May 26, 2021 1:49 PM in response to Tesserax

Late 2012 iMac with Catalina 10.15.7

black screen with

Error: 0x800000000000003, Can’t load ‘EFI/drivers/TestSupport.efi’

Status: 0x00000003

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Can’t start apple diagnostic on intel iMac.

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