My monthly subscription for 200GB is up to date but I have been downgraded to 64GB, how do I go about solving this issue?
iPhone 11, iOS 14
Hello, I think you're confused about the difference between device storage and iCloud storage?
Please read the following support document -> What's the difference between device storage and iCloud storage? - Apple Support
If the issue is with internal storage, you will need to delete data off your iPhone to gain back memory.
IF the issue is with iCloud - then you can purchase more iCloud storage to backup and sync to the cloud.
Links to refer to:
How to check the storage on your iPhone, iPad, and iPod touch - Apple Support
What's the difference between device storage and iCloud storage? - Apple Support
Hello, I think you're confused about the difference between device storage and iCloud storage?
Please read the following support document -> What's the difference between device storage and iCloud storage? - Apple Support
If the issue is with internal storage, you will need to delete data off your iPhone to gain back memory.
IF the issue is with iCloud - then you can purchase more iCloud storage to backup and sync to the cloud.
Links to refer to:
How to check the storage on your iPhone, iPad, and iPod touch - Apple Support
What's the difference between device storage and iCloud storage? - Apple Support
The 200 GB is iCloud storage that you are renting.
The 64 GB is the physical storage on your iPhone.
Renting iCloud storage does not add storage space to an iPhone.
I have been making subscriptions of 2.99 USD for 200G storage plan but for the past 3 weeks I’ve been struggling with space , as it indicates I have been downgraded to 64GB. Kindly assist
