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Out of space and wouldn't start up

Hi,


My phone is out of storage and it doesn't allow me to delete my photos and videos, so i tried to delete some apps, the storage space doesn't seems to change even if i deleted 4 apps. I then tried to off it (thinking to restart) but now it is stuck at the black apple and white screen. I tried to connect to iTunes but it would not connect.


Please help. I need to keep my data.


Thanks

iPhone 7, iOS 13

Posted on May 28, 2021 10:28 AM

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Question marked as Top-ranking reply

Posted on May 29, 2021 4:16 AM

I think your phone may be dead. I hope you did your weekly backups or had set iCloud automatic backup.

 

Contact Apple Support directly. Depending on your region, you may be able to reach them here: contact Apple Support 

Or visit an Apple Genius Bar

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Out of space and wouldn't start up

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