Hello
i bought iphone 12 and i created a new apple id and forgot the password and I couldn’t sign out icloud. I want to sign out so at least i can use a different account but the process is taking too long and i dont know what is going to happen about it. Please help i want to use my new phone :(( i have the serial number but I don’t know if i should write it here
Thank you for getting back with that information, Violet_cs. It’s greatly appreciated. It sounds like your Apple ID is now going through account recovery. You can read more about this process in this article: Recover your Apple ID when you can’t reset your password - Apple Support Be sure to pay close attention to the information under "After you start account recovery”.
Feel free to get back to us with any questions or problems you may have.
All the best.
Hi there Violet_cs,
It appears that you're having a problem signing out of iCloud on your iPhone. Good job for not posting the serial number, and we're glad to provide assistance.
In order to get to the bottom of this, please provide the answers to the following questions:
Did you set up your iPhone 12 originally with your old Apple ID?
If you're receiving a message, what does the message say?
Is Find My turned on under Settings > [your name] > Find My?
Get back to us when you're able, please.
Take care.
No, i created a new id.
the massage (verification failed & the account locked for security reasons). After trying with my phone number and the apple support app they sent me a message saying the process may take time & they might contact me in 12 days.
yes, Find my is on
I can’t reset my iCloud password
