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Apple ID recovery (child)

My husband and I are trying to amalgamate our family sharing so the kids can access both our subscriptions. I have accounts set up for all

of them. My husband at one time set up an account for one of them but can’t remember. We can’t move the family accounts until he stops his family sharing which he can’t do until he deletes the child account he created. To recover the password, it sends an email to the Apple ID email he used when he created it. He since changed his Apple ID email but it doesn’t change the recovery email so we can’t access it to delete the child ID. Even though he’s changed his own id to an accessible email, the old one still

shows up on his display. Any ideas? I’m about to lose my mind on this merry go round 😭😭😭

Posted on May 29, 2021 5:28 AM

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Question marked as Best reply

Posted on May 29, 2021 6:30 AM

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

2 replies
Question marked as Best reply

May 29, 2021 6:30 AM in response to Cgor1000

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

Apple ID recovery (child)

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