Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I lost my phone

I don't see my other device on find my, I have 2 phones with one account

iPhone 5s, iOS 12

Posted on May 29, 2021 6:26 AM

Reply
Question marked as Best reply

Posted on May 29, 2021 6:43 AM

Did you respond to a text to get your phone back that asked you to sign in? See “mitigation” below


Please first look at this - If your iPhone, iPad or iPod touch is lost or stolen – Apple Support

Tracking lost or stolen phones

The 'Find My' tracking is to help you discover if you left your phone in the office or the restaurant. Lost or Stolen phones are rarely ever seen again.

Risk mitigation

Get your provider to 

Cancel your SIM.

Send you a replacement SIM on same number.

You can then put the SIM in another phone to get the codes you will need.

Phishing warning

Unless you had a PIN set on the SIM the thief or finder now know your number so don’t respond to texts to sign into your account!

Resign to the fact your data is safe but you will never see the phone again 

1 reply
Question marked as Best reply

May 29, 2021 6:43 AM in response to Ghorab0

Did you respond to a text to get your phone back that asked you to sign in? See “mitigation” below


Please first look at this - If your iPhone, iPad or iPod touch is lost or stolen – Apple Support

Tracking lost or stolen phones

The 'Find My' tracking is to help you discover if you left your phone in the office or the restaurant. Lost or Stolen phones are rarely ever seen again.

Risk mitigation

Get your provider to 

Cancel your SIM.

Send you a replacement SIM on same number.

You can then put the SIM in another phone to get the codes you will need.

Phishing warning

Unless you had a PIN set on the SIM the thief or finder now know your number so don’t respond to texts to sign into your account!

Resign to the fact your data is safe but you will never see the phone again 

I lost my phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.