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When I follow the instructions for resetting my iPad, I forgot my password, I get the part where I attach the iPad to the computer while holding the power on/off button. I am told to hold the button until I get the reset icon. But all I get is the "disabled" message and then it goes black??
See points #1 & #2 at section (depending on your iPad model) "Remove the passcode on an iPad that has Face ID" or "Remove the passcode on an iPad that has a Home button" in this support article:--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
Regards
Giulio
See points #1 & #2 at section (depending on your iPad model) "Remove the passcode on an iPad that has Face ID" or "Remove the passcode on an iPad that has a Home button" in this support article:--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
Regards
Giulio
If you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Resetting my older iPad
